contact us

Use the form on the right to contact us, or you can email us at hello@suarezbakery.com

Phone: 704-525-0145

All orders must be placed in-store or over the phone. We're unable to process online orders, but if you leave your phone number and tell us what you're looking for we'll be glad to call you as soon as we can to help you place a phone order.

Name
Name
Phone
Phone

4245 Park Rd
Charlotte, NC, 28209

7045250145

Dessert-focused scratch bakery in Charlotte's Park Road Shopping Center

Hiring

Join the Suárez Squad—

Current openings

 

Front of house team member

We're looking for hard-working, people-loving people to join our front of house team. You'll work in a busy creative environment helping guests and serving as an exceptional first impression of Suárez Bakery in-person and by phone. You'll become an expert on all of our goods—eating lots of samples in the process—so you can answer customer questions and make the best recommendations.

We're looking for friendly, extroverted, conscientious part-time and full-time team members to start immediately.

Responsibilities—including but not limited to

  • Greet guests, guide the customer journey, package guests selections, and complete guest transactions
  • Maintain cleanliness of front-of-house
  • Learn and maintain knowledge of our changing menu to effectively communicate all goods and ingredients to guests
  • Maintain knowledge of critical dietary information and demonstrate proper food handling
  • Set up, maintain and break down front-of-house area
  • Operate POS register to complete guest transactions
  • Answer phones as needed to answer questions and process phone pre-orders.

Requirements/Desired traits

  • Food, Restaurant, Team and/or Customer Service experience
  • A team player with a positive can-do attitude and contagious smile
  • Quick and adaptable learner
  • Excellent and collaborative communication skills
  • A knack for delivering personable customer service and a desire to make connections with guests every day
  • Accountability in upholding high standards
  • Genuine interest in next-level desserts
  • English/Spanish fluency is a plus

Suárez Squad Benefits

  • A friendly, fun, and positive work environment, with a welcoming and supportive team
  • Competitive wages
  • Tip-sharing
  • Free coffee, 50% employee discount on desserts
  • Endless taste testing

order consultant

Help make our customers' dessert dreams a reality. As a Suárez Bakery order consultant you'll learn everything about our dessert ordering process to work on our front-of-house team in a more personal capacity with guests.

You'll be our customers' primary email and phone contact, so proper email etiquette and communication skills are essential. You'll help customers design custom cakes and desserts, and meet with wedding clients for cake tastings and design sessions, so excellent customer service skills and an outgoing, helpful nature are critical, as are the organizational skills necessary to manage pre-order workflows.

We're looking for friendly, extroverted, conscientious consultants to start immediately.

Responsibilities—including but not limited to

  • Respond to all website submissions and email inquiries received during business hours by end of shift the same day
  • Answer questions and process pre-orders by phone, and respond to all voicemails received during business hours by end of shift the same day
  • Communicate with and fulfill orders from wholesale partners
  • Greet guests, guide the customer journey, package guests selections, and complete guest transactions
  • Maintain cleanliness of front-of-house
  • Learn and maintain knowledge of our changing menu to effectively communicate all goods and ingredients to guests
  • Maintain knowledge of critical dietary information and demonstrate proper food handling
  • Set up, maintain and break down front-of-house area
  • Operate POS register to complete guest transactions
  • Close cash till at end of day as needed in absence of front-of-house manager

Requirements/Desired traits

  • Food, Restaurant, Team and/or Customer Service experience
  • Meticulous attention to detail
  • A team player with a positive can-do attitude and contagious smile
  • Quick and adaptable learner
  • Excellent and collaborative communication skills
  • A knack for delivering personable customer service and a desire to make connections with guests every day
  • Accountability in upholding high standards
  • Genuine interest in next-level desserts
  • Basic art/sketching abilities
  • English/Spanish fluency is a plus
  • Familiarity with Google G Suite (primarily Gmail) is a plus
  • Full-time and weekend availability required

Suárez Squad Benefits

  • A friendly, fun, and positive work environment, with a welcoming and supportive team
  • Competitive wages
  • Tip-sharing
  • Free coffee, 50% employee discount on desserts
  • Endless taste testing