QUESTIONS WE'RE ASKED, FREQUENTLY
HOW MUCH NOTICE DO YOU NEED FOR pre-ORDERS?
Our baking schedule books on a first-come-first-serve basis; just like restaurant reservations or concert tickets, our baking schedule has limited availability and can fill up at any time. Most pre-orders are baked-to-order from scratch just for you, so the earlier you complete your order, the better. Pre-orders are guaranteed once completed with all details and full pre-payment.
CAN I PLACE MY PRE-ORDER ONLINE?
We don't accept online pre-orders at this time. We're happy to answer any questions via email, but all pre-orders must be finalized and pre-paid in full in-person or over the phone. We'll be happy to email a copy of your receipt to you, just ask when ordering.
Emailing or submitting a form through our website does not constitute placing a pre-order. We are happy to discuss placing a pre-order via email, however an order does not exist until full pre-payment is made. We do our best to stay in contact during the pre-order process to ensure that the pre-order is completed in time, but due to the volume of requests we receive, once we've responded to inquiries we are generally unable to follow up again to provide reminders.
DO YOU MAKE CUSTOM CAKES?
Yes. Visit our Custom Cakes page to view cakes we've created or request a custom quote.
ARE DECORATIONS INCLUDED IN CAKE PRICING?
In many cases, yes. Many buttercream designs are included in our base cake pricing, while some more elaborate designs require an additional design fee. Custom cakes need to be quoted on a case by case basis. For designs involving non-edible elements like ribbon, figurines, and fresh flowers, we ask that customer provide them; we'll place them on the cake at no additional charge.
DO YOU OFFER WEDDING CONSULTATIONS/TASTINGS?
Yes, our wedding consultations consist of a sampling of five cake flavors of your choice and a design session. Consults are typically scheduled Monday through Saturday from 11am until 4pm. We ask for a $20 deposit, which is deducted from the final price of your cake if you book with us (most people do). To schedule a consultation and place your deposit, call us at 704-525-0145 once you've chosen the five flavors you'd like to sample and we'll reserve your appointment. You can also stop by to schedule an appointment in person.
DO YOU MAKE GLUTEN-FREE ITEMS?
Yes, our Almond Horns and Coconut Macaroons are gluten-free, and Gluten-free Chocolate and Vanilla cakes are available by pre-order. While we take all reasonable precautions to prevent cross-contamination, since all of our items are made in a gluten-ful kitchen, we cannot guarantee that any item will be completely allergy-free.
DO YOU MAKE Vegan, GLuten-free, dairy-free, or egg-free ITEMS?
Yes, you can view our dietary list here.
DO YOU MAKE CAKEPOPS?
We don't make cakepops, but we do make cake truffles, as well as cakes, cupcakes, and cake slices. We also recommend tea cookies and quartered brownies and bars as bite-size dessert options.
DO YOU ACCEPT NUT-FREE ORDERS?
Yes, and while there are nuts in our kitchen (some of them even go in the food) so we can never guarantee that any item will be completely allergy-free, we take all necessary precautions to prevent cross-contamination.
DO YOU MAKE BREADS?
Yes, Cuban bread is available every Saturday at noon. The following breads are available for pre-order:
- Irish Soda Bread - The week of St. Patrick's Day
- Hot Cross Buns - The week of Easter
- Easter Bread - The week of Easter
- Chocolate Chip Pumpkin Bread - Fall
- Braided Cinnamon Bread - Winter
DO YOU DELIVER?
Yes, we offer both in-house and courier delivery in and around Charlotte. The delivery price will depend on the item(s) being delivered, the delivery address, and the date and time of delivery. Feel free to ask for a quote when ordering.
Can I modify or cancel a pre-order?
Cakes & Cupcakes
Cake and cupcake pre-orders can generally be modified or canceled with at least one week's notice, with some changes requiring more than one week's notice. All modifications/cancellations must be done in writing in-store or via email.
All other goods
All other pre-orders under $300 can be modified or canceled with at least 48 hours' notice. Orders over $300 may require the purchase of perishable ingredients or supplies in quantities exceeding their typical volume, which may result in a partial refund regardless of the amount of notice given. All modifications/cancellations must be done in writing in-store or via email.
Modifications/cancellations are complete only with written confirmation. After confirming the modification/cancellation, applicable refunds will typically be issued in the original form of payment.
Since pre-orders are baked just for you, we're unable to provide refunds for pre-orders with less than 48 hours' notice.